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Meet 30-minute Priority 1 alarm response target

On-site response to Priority 1 alarms within 30 minutes at all times; more than two misses per quarter triggers service credits.

ObligationsNordic Property AB · Out-of-hours Security ServicesoverdueCriticalSLAVerified
Demo mode (Northstar example, reference date 27 Sept 2026). Buttons here are simulated and nothing is saved. Sign in to work with your own obligations.

Cannot complete: no approved evidence.

Original contract text

Out-of-hours Security Services · §4.2 Emergency response time

The Supplier shall respond on site to Priority 1 alarms within thirty (30) minutes at all times. Failure to meet the response target in more than two (2) instances per quarter entitles the Client to a service credit of SEK 25,000 per additional instance.
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AI interpretation

AI's own estimate of how well the text supports this reading: 95% — not a guarantee

A measurable SLA with a financial consequence per breach beyond the allowance of two per quarter. Response logs should be reported quarterly.

AI-generated interpretation of contract text. Not legal advice — human review decides the final status.

Challenging an interpretation is not available yet.

Evidence

Quarterly response-time log exported from the alarm system.

Comments

  • Q3 log still missing. Three responses look above target in the alarm system.

    Anna Lindqvist · 26 Sept 2026

Details

Owner

Mikael Ek

Priority

Critical

Deadline

21 Sept 2026

Recurrence

Quarterly

Risk

Critical

Financial risk

75 000 SEK

SLA credit

Verification

Verified by Anna Lindqvist

Consequence if missed

SEK 25,000 service credit per additional missed response.

Workflow

  1. Detected
  2. Needs verification
  3. Verified
  4. Assigned
  5. In progress
  6. Evidence uploaded
  7. Evidence review
  8. Completed

Activity history

  1. Comment added — Meet 30-minute Priority 1 alarm response target

    Anna Lindqvist · 26/09/2026, 15:40:00